Our primary objective is to ensure that our customers are entirely satisfied with our products and service every time an order is placed with Giftswithpresence.co.uk. However, if you feel that you need to return an unused item to us, you should initially notify us within 10 days of receipt of the goods.
You should then return the product to us, with the completed “Returns Note” enclosed, a copy of which is included within each despatched order. We will make a refund to the debit/credit card which was used to make the purchase, within 14 days of the goods being received back. We will also refund the cost of return postage for bona fide returns.